Frequently Asked Questions

General Info

  1. Festival Dates, Hours & Locations
  2. Box Office Hours & Location
  3. Festival Map
  4. Allowed & Prohibited Items
  5. Bag Policy
  6. Hotels
  7. Do I Have To Pay For Any Food Or Drinks At The Festival?
  8. Are Children Allowed At The Festival?
  9. Parking & Transportation
  10. How To Stay Informed
  11. Sustainability
  12. I Have A Question That Isn't Answered Here. Now What?
  1. Festival Dates, Hours & Locations

    The 2019 Austin Food + Wine Festival will take place April 26-28, 2019.

    • Feast Under The Stars – Thursday, 4/25 at 7pm at Auditorium Shores
    • Grillin’ and Chillin’ – Friday, 4/26 at 7pm at Auditorium Shores
    • Austin Food + Wine Festival – Saturday, 4/27 from 11am-4pm at Auditorium Shores
    • Rock Your Taco – Saturday, 4/27 from 7pm at Fair Market
    • Austin Food + Wine Festival – Sunday, 4/28 from 11am-3pm at Auditorium

    Auditorium Shores

    Auditorium Shores Google Map Image

    Fair Market

    Fair Market Google Map Image
  2. Box Office Hours & Location

    Auditorium Shores (Official Box Office)
    Tickets may be picked up at the Box Office, located at Auditorium Shores, by the entrance of the festival, which is directly across from the Long Center.

    • Thursday, April 25th
      4:00PM- 8:00PM
    • Friday, April 26th
      11:00AM – 8:00PM
    • Saturday, April 27th
      9AM – 4PM
    • Sunday, April 28th
      9AM – 3PM

    Fair Market Square (Rock Your Taco)

    • Saturday, April 27th
      6:30PM- 9PM

    You’ll need both your Ticket and ID to access the festival, so don’t leave home without them!

  3. Festival Map
  4. Allowed & Prohibited Items

    Austin Food + Wine is committed to the safety and security of all patrons in the park. ALL bags will be searched before entry. Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm) and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited. Patrons should be prepared to have their bags searched each time they enter the festival and should plan for extra time to get through security. For faster entry, No Bag Express Lanes are located at the entrance for those not carrying a bag.

    Please note: There is no smoking of any kind in Zilker Park.

    Allowed Items:

    • Blankets, Sheets, Towels
    • Strollers
    • Cameras (basic point and shoot consumer-grade cameras) without detachable lenses and other accessories (monopods, selfie sticks, tripods, GoPro mounts, and other attachments are not allowed)
    • GoPro cameras without accessories
    • Portable/collapsible chair (Individual seat only; no double wide or connecting chairs)
    • Sunscreen lotion (no aerosol containers)
    • Bug Repellant (no aerosol containers)
    • Empty Water bottles (plastic or aluminum). For CamelBak type water bottle the max size is 36 oz
    • External Battery Chargers
    • Prescription Medicine Requirements:
      • Anyone needing prescription medicine at the festival must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff at each entrance gate. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
      • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
      • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

    Prohibited Items:

    • Bags will be restricted to small purses and draw string bags and may not exceed 14″ x 11″ x 5″ (35cm x 28cm x 12cm).
      • Backpacks and bags with multiple pockets are prohibited.
    • E-Cigs or Vaping devices
    • Aerosol containers (including sunscreen and personal beauty products)
    • Any and all professional audio recording equipment
    • Any and all professional video equipment – no video recording will be allowed
      • Professional cameras (any camera with the option to detach a lens)
      • Any and all camera accessories, such as selfie sticks, tripods, monopods, go pro mounts and attachments, detachable lenses, or other commercial equipment
    • Drones or any other remote flying device
    • Coolers of any kind (exceptions may be made for medical use)
    • Glass containers of any kind
    • Firearms, explosives, and weapons of any kind (including pocket knives, pepper spray, fireworks, etc.)
    • Illegal and Illicit substances of any kind
    • Drugs or drug paraphernalia
    • Outside food or beverage (including alcohol) of any kind
    • Professional-grade radios or walkie-talkies
    • Pets (except service animals)
    • Unauthorized/unlicensed vendors are not allowed. No unauthorized solicitation and materials including handbills, flyers, stickers, beach balls, giveaways, samples, etc.
  5. Bag Policy

    Want to get into the festival as quickly as possible? Leave the bag at home and go through the No Bag Express Lane!

    Bringing a bag? We are committed to the safety and security of all patrons in the park. ALL bags will be searched before entry, each time you enter the fest. Bags will be restricted to small purses, totes and drawstring bags only. Bag size may not exceed 14” x 11” x 5” (35cm x 28cm x 12cm) and must have no more than one singular pocket or opening. Backpacks and bags with multiple pockets are prohibited.

  6. Hotels

    Need a hotel? We’ve partnered with select hotels to offer our ticket holders discounted hotel rates over the festival weekend. When you book your hotel room through us, we’ll donate $2 per room night to Kids In a New Groove. Inventory is limited, so head to our hotel page to reserve your room now before they’re gone!

  7. Do I Have To Pay For Any Food Or Drinks At The Festival?

    No! All food and drinks are covered by your ticket.

  8. Are Children Allowed At The Festival?

    No. Children of any age are not allowed at the festival, even with a parent or guardian. This event is strictly 21 and up.

  9. Parking & Transportation

    Parking

    Parking is available on a first-come, first-served basis within easy walking distance of Auditorium Shores at the following locations:

    • One Texas Center Garage 505 Barton Springs Rd
    • Palmer Events Center Parking Garage at 900 Barton Springs Rd
    • Hyatt Regency Austin, 208 Barton Springs Rd
    • Austin City Hall Garage, 163 Lavaca St
    • Austin Convention Center, 201 East 2nd Street

    Parking rates will apply.

    Accessible parking is available at all of the above locations. For info on ADA access and accommodations, please write access@austinfoodandwinefestival.com.

    Ridesharing

    Want to avoid the parking hassle? Austin has plenty of rideshare and taxi companies that can easily get you to the festival. The ADA and Ride Share Pick-up and Drop-Off is located at on Riverside Dr., just west of the main entrance to the festival.

    Bike Parking

    Bike parking is available next to the main entrance on Riverside Drive. You must provide your own lock. Don’t have a bike? Utilize the city bike program Austin BCycle by clicking here.

    Public Transportation

    We also encourage fest-goers to take the bus! Attendees can use Cap Metro’s high-frequency 801, 803, 7, 10, and 20 bus routes stop regularly near Auditorium Shores Park. Check the Cap Metro app or trip-planning website before you go to see the most updated schedule.

  10. How To Stay Informed
  11. Sustainability

    The Austin Food + Wine Festival strives to mitigate its impact on the environment. We take a considerable amount of pride in the efforts made by our fans and staff in maintaining the integrity of Auditorium Shores over the course of the weekend.

    Upon arriving at the venue, guests will receive a complimentary reusable cup to sip and savor an impressively vast number of the country’s top wine, spirits and brews. The iconic Don’t Mess With Texas trash cans are featured at the festival to collect waste not suitable for recycling, such as snack wrappers. Once again, Austin Food + Wine Festival has partnered with GrubTubs, an Austin-based regenerative agriculture start-up, to collect the food waste from chefs to be repurposed into animal feed to support local agriculture and lower the festival’s environmental footprint.

  12. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Tickets

  1. Box Office Hours & Location
  2. Buying From Third-Party Sellers
  3. What is the Age Requirement?
  4. When Will My Tickets Ship?
  5. Are There Single-Day Festival Tickets?
  6. I Really Want To Read Your Legalese. Where Is It?
  7. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?
  8. I Have A Question That Isn't Answered Here. Now What?
  1. Box Office Hours & Location

    Auditorium Shores (Official Box Office)
    Tickets may be picked up at the Box Office, located at Auditorium Shores, by the entrance of the festival, which is directly across from the Long Center.

    • Thursday, April 25th
      4:00PM- 8:00PM
    • Friday, April 26th
      11:00AM – 8:00PM
    • Saturday, April 27th
      9AM – 4PM
    • Sunday, April 28th
      9AM – 3PM

    Fair Market Square (Rock Your Taco)

    • Saturday, April 27th
      6:30PM- 9PM

    You’ll need both your Ticket and ID to access the festival, so don’t leave home without them!

  2. Buying From Third-Party Sellers

    If you want 100% confidence in your ticket purchase, you should only purchase your tickets on our Tickets page or frontgatetickets.com. In the event of a festival cancellation, your tickets may only be refunded when purchased through these avenues. Tickets from other websites or resellers cannot be verified by the festival.

    Often times people will sell their wristbands to others if they cannot attend a certain day. Unfortunately, removing a wristband automatically voids it. Festival Security will check every wristband to assure it has not been removed.

  3. What is the Age Requirement?

    The Festival is 21+ only. A valid ID is needed to enter all festival events. If we cannot verify your age, you will not be allowed into the Festival. Anyone under the age of 21 will be stopped at the gate, refused entry and Tickets will not be refunded. Please don’t bring infants or small children in child carriers as they will not be permitted entry.

  4. When Will My Tickets Ship?

    All Tickets will ship 2-4 weeks prior to the festival date.

    Fourteen days out from the festival, Tickets will be held at Will Call for you to pick up upon your arrival.

    If you have not received your Tickets 7 days prior to the festival date, please contact http://support.frontgatetickets.com or call 888-512-SHOW.

  5. Are There Single-Day Festival Tickets?

    No, we do not sell tickets to individual days or events. Please refer to our Tickets page for all ticket options.

  6. I Really Want To Read Your Legalese. Where Is It?

    Rain or Shine.

    Your Pass is for the Austin Food + Wine Festival, not for a specific artist, chef, or personality. Artists, chefs and schedule subject to change without notice. Artist, chef or demonstration cancellation is not grounds for refund. Your Pass is a revocable license for the time/date listed on the Pass.

    “Management” means C3 Presents, LLC, and their affiliates. Management reserves the right without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law or whose conduct is deemed illegal, disorderly, or offensive by Management. Persons entering the facility are subject to search for contraband. Pass user bears all risks of personal injury incidental to the event, whether occurring before, during or after the event. Pass user bears all risks, including cancellation of the event and of inclement weather. The resale or attempted resale of the ticket is prohibited and if discovered will result in the ticket being voided without refund. The Pass may not be used for advertising promotion (including contests and sweepstakes), or other trade purposes without the express written consent of Management. Pass user consents to Management’s use of their image or likeness incidental to any video display, transmission, or recording of the event.

  7. I Have A Question About a Ticket Purchase I Have Already Completed. What Now?

    Please call Front Gate Tickets at 888-512-SHOW or visit support.frontgatetickets.com to ask a question.

  8. I Have A Question That Isn't Answered Here. Now What?

    No worries, e-mail us at info@austinfoodandwinefestival.com and we’ll help you out!


Be Part Of The Festival

  1. Sponsor Information
  2. Guest Services Staff Application
  3. Grand Taste Exhibitor Application
  1. Sponsor Information

    To partner with the Austin Food + Wine Festival, please contact Karly Tuckness.

  2. Guest Services Staff Application

    We are seeking food, wine and people enthusiasts who are willing to invest their time and passion to see the Festival succeed. You will help improve the guest experience and have the opportunity to enjoy the festival.

    Please fill out the application to apply for a Guest Services position at the 2019 Austin Food + Wine Festival.

  3. Grand Taste Exhibitor Application

    For Grand Taste inquiries please contact Karly Tuckness.


At the Park

  1. Lost & Found
  2. ADA Access & Accommodations
  3. Safety & Medical
  1. Lost & Found

    During the Festival, return found items or look for lost items at the Guest Services booth near the entrance to the Festival.

    After the Festival, go to www.austinfoodandwinefestival.com/lostfound to file a claim for lost item(s) and we will do our best to match lost items back to their owner. Valuables will be held for 30 days and then donated to a local charity. C3 Presents will not be held liable for any unclaimed items. If you have questions, email info@austinfoodandwinefestival.com.

  2. ADA Access & Accommodations

    The Austin Food + Wine Festival is open to ALL food and wine lovers! For more information on access and accommodations, please write access@austinfoodandwinefestival.com.

    ADA Access & Accommodations

    Austin Food + Wine Festival is ADA compliant, including an accessible entrance and restrooms. For more information, patrons can visit the Guest Services Tent during festival hours. The Guest Services Tent is located just inside the entrance off Riverside Dr. Services offered at the Guest Services Tent include, but are not limited to:

    • Answers to questions specific to the Accessibility Program
    • Information relevant to our patrons with disabilities
    • Power outlet for recharging powered mobility devices

    Patrons with Mobility Limitations

    The Festival grounds are ADA accessible, but please be aware that this is a venue with distances between attractions. Also, it is an outdoor festival situated in a park. Therefore, travel can be over natural terrain. If it should rain, there will be mud in some places. Austin Food + Wine Festival does not provide personal care, golf cart rides, or push services of any kind or wheelchairs for rent or loan. Guests should make arrangements in advance if a wheelchair is needed and plan to bring an attendant, if needed. Motorized vehicles, such as Segway’s and golf carts are not allowed.

    Accessible portable toilets are available next to each row of restrooms in the park.

    Special Dietary Needs

    Outside food and drink is not allowed in the festival, but if a patron has special medical dietary restrictions, pre-packaged items will be allowed if accompanied by a doctor’s note. Patrons will be asked to present your doctor’s note to security upon entry to the festival.

    A patron requiring insulin is allowed to bring his or her medically necessary materials and medications provided all medicine has a prescription label with the patron’s name. Out of concern for the festival staff who handle the trash, patrons are expected to dispose of medical waste and syringes in the proper disposal located at the medial tent, near the Guest Services Tent. Please do not dispose of these items in other trash bins at the festival.

    Service Animals at Austin Food + Wine Festival

    Animals and pets are not allowed within the festival grounds. Service animal inquiries can be sent to access@austinfoodandwinefestival.com.

  3. Safety & Medical

    We make every effort to create a safe environment on the Festival grounds, including public and private security and medical staff. If you need any assistance, seek out the medical tent, or look for a festival staff member.


Media

  1. Press & Marketing Inquiries
  1. Press & Marketing Inquiries

    The 2019 Press Application has closed.

    For 2019 press inquiries, please contact Sarah Abell. For marketing information, please contact Katie Dorflinger.


  1. I Really Want To Read Your Legalese. Where Is It?
  2. Privacy Policy